Do you have to purchase cancellation insurance coverage in your journey?

An Ontario couple who did not purchase journey insurance coverage forward of their trip have been disillusioned to be taught they have been denied a refund after contracting COVID-19 final week.

Niagara Falls residents Sharon Manella and Steve De Angelis mentioned they have been anxious to go on trip to a Jamaica resort and have been set to fly out of Toronto Pearson Airport final week.

“We were looking forward to getting away for the first time in three years,” De Angelis instructed CTV News Toronto. “We got through the pandemic triple-vaxed with no issues at all.”

The couple paid $1,700 every for a trip package deal. They mentioned they did not buy journey cancellation insurance coverage as a result of their journey got here with an possibility to alter their plans as much as one week earlier than.

“We had a clause that said if anything happens a week before, you can make changes without penalty so we felt pretty safe,” De Angelis mentioned.

But days earlier than their flight, they each caught COVID-19 and since they examined constructive, they weren’t allowed to fly.

When they contacted their journey agent, they have been instructed as a result of they didn’t buy cancellation insurance coverage there can be no refund.

“I’m fully accepting that we didn’t take the insurance and we can take any penalty they want to give us, but to lose $1,700 each, that’s tyrannical,” De Angelis mentioned.

The couple booked the holiday by means of Sunwing and an organization spokesperson instructed CTV News they’re “aware of the customer in question, and sincerely regret that they fell ill before their departure and were unable to travel as planned.”

“The customer had booked a Sunwing vacation package through a travel agency and did not purchase insurance with Sunwing at the time of booking to cover them for unexpected medical issues including COVID-19,” they mentioned.

“While we do offer customers the flexibility to make a one time change to their travel dates, destination or resort up to seven days before departure, which applies to most Sunwing vacation packages booked between September 27, 2021 and April 30, 2022, we encourage all customers to strongly consider purchasing travel insurance including COVID-19 coverage in the unforeseen event they become ill at any point before their departure date or while travelling.”

Sunwing mentioned, on this couple’s case, they have been previous the seven day cut-off to make modifications to their journey plans.

Will McAleer, Executive Director of the Travel Health Association of Canada, mentioned that “based on what we see, there are increased COVID-19 cases around the world and travel right now is not for the faint of heart as there are still obstacles to be aware of.”

McAleer mentioned that whereas firms try to have versatile insurance policies throughout the pandemic, one of the best ways to ensure you’re coated in case you may’t take your journey on account of an sickness or for different causes is to buy cancellation insurance coverage.

“Some of the generous provisions that travel companies are using to encourage people to come back to travel are beginning to get less and less, so you need to have protection and that comes in the form of travel insurance,” he mentioned.

The couple is annoyed they didn’t get their vacation and can lose their cash, however wished to share what their story to warn others who could also be planning a visit.

“It’s upsetting right now. The resort was so beautiful and we were looking forward to going, but now we have to stay home with our cats,” Manella mentioned.

It’s not simply cancellation insurance coverage  — anybody travelling now must also have journey medical insurance coverage which helps cowl added prices and bills for those who catch COVID-19 or have any well being points whereas overseas.

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